Q1. Can I place a sample order?
A1: Yes, we welcome sample order to test and check quality. Mixed samples are also acceptable. Please contact us for a stock list.
Q2. What about the lead time?
A2: A sample order requires 3-5 days; mass production time takes 2-3 weeks, depending on the order quantity & styles.
Q3.How do you ensure the quality?
A3: We have our own professional quality inspection team, if the defective rate is above 2%, we will take the responsibility for any quality problems caused by our side.
Q4. How long the plating color will be keep?
A4:Our products' color can keep 2 to 3 years or even longer,because of our pvd gold plating technology.
Q5. Do you offer after-sales warranty service?
A5:Yes, We provide 24 hours after-sales service, we offer half to 1 years after-sales warranty service, but you need pay the
shipping fee.
Q6. What's the standard of the material quality?
A6: All our products have CA pro65 and EC1907/2006 inspection certificate .
Q7. The jewelry design and logo can be customerized?
A7: Yes, Welcome to customize your own design, our products will also be a good choice
Q8. What is the payment term?
A8: Our payment term are Trade Assurance, T/T, Westernunion, Moneygram and L/C at sight.
Q9: How to deal with the faulty?
A9: Firstly, our products are made with strict quality control to ensure that each piece you receive is golden piece.
Secondly, for any defective product, we will offer you credit, replacement or refund.