Q1. Can I place sample orders on your products?
A: Yes, we’d love to take sample orders for testing and checking purpose. Mixed sample orders are acceptable.
Q2. Lead time for orders?
A: 1-2 days for sample order. 1-2 weeks for order with big quantity.
Q3. Do you have any MOQ requirement for orders?
A: 30 PCS per model. 30 PCS for sample order.
Q4. How do you ship the goods and how long does it take to arrive?
A: Depends on order quantity and clients’ will.
Sample order will be delivered by express like FEDEX, DHL., which may take 7~14 days.
100kg Is OK for air delivery, which may take 7~14 days
1 CBM is OK for sea shipment, which may take 3~6 weeks.
Q5. How to proceed an order for led light?
A: Firstly, contact sales and provide required specifications. Confirm price, payment and delivering terms with sales team.
Complete payment as PROFOMA INVOICE shows and inform us to proceed on production.
Q6. Can you print my LOGO on lights and packing?
A: Of course, but with MOQ conditions. For detail information, please contact sales team.
Q7. Do you offer guarantee for the products?
A: Yes, our products come with a warranty period, which is different for each product.
Q8. How to deal with the faulty?
A: Firstly, please contact sales team and provide profiles like pictures and video about faulty items. Secondly, your request will be handled within 24 hours. Finally, factory will provide related spare parts or complete products to replace.